Terms of Service

Agreement to Terms

By accessing our website (subzerorepairweston.com) or using the appliance repair services provided bySub-Zero Repair Weston ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Provided

Sub-Zero Repair Weston provides repair, maintenance, installation, and diagnostic services for luxury and premium household appliances in Weston, Massachusetts and the surrounding Greater Boston area. Our services include but are not limited to repair of refrigerators, freezers, ranges, ovens, cooktops, dishwashers, wine coolers, ice makers, and other household appliances.

Independent Service Provider

We are an independent appliance repair company. We are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, Viking, or any other appliance manufacturer. All brand names and trademarks are the property of their respective owners. We provide independent repair services using genuine OEM replacement parts.

Service Appointments

Scheduling

Service appointments can be scheduled by phone at (781) 604-1175 or through our online booking system. We provide appointment windows and make every effort to arrive within the scheduled timeframe. Factors such as weather, traffic, and preceding service calls may occasionally affect arrival times.

Access to Property

You agree to provide safe and reasonable access to the appliance requiring service. This includes clear access to the work area, adequate lighting, and any necessary clearance for the technician to perform the repair. An adult (18 years or older) must be present during the service visit.

Cancellations and Rescheduling

We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. We understand that emergencies occur and will work with you to accommodate changes whenever possible.

Diagnosis and Repair

Diagnostic Evaluation

Our technicians will perform a diagnostic evaluation of your appliance to identify the issue. A service call fee applies to cover the diagnostic visit. This fee is applied toward the cost of the repair if you choose to proceed with the recommended service.

Repair Authorization

Before beginning any repair work, our technician will explain the diagnosis and provide a detailed assessment for your approval. No repair work will be performed without your explicit authorization. You have the right to decline the repair at any time.

Parts

We use genuine OEM (Original Equipment Manufacturer) parts whenever available. In some cases, parts may need to be ordered, which may require a follow-up visit. We will communicate any parts-related delays promptly.

Warranty

All repairs performed by Sub-Zero Repair Weston are backed by a 90-day warranty covering both parts and labor. This warranty covers the specific repair performed. If the same issue recurs within the warranty period, we will return and correct it at no additional charge.

This warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Issues unrelated to the original repair
• Pre-existing conditions not identified during the original service
• Damage from power surges, floods, or other external events
• Cosmetic damage

Payment

Payment is due upon completion of the repair service. We accept major credit cards (Visa, MasterCard, American Express, Discover) and cash. Payment terms will be communicated before any work begins.

Limitation of Liability

Sub-Zero Repair Weston shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability for any claim related to our services shall not exceed the amount paid for the specific service giving rise to the claim.

We are not responsible for pre-existing conditions, hidden defects, or issues that become apparent only after the completion of service. Our technicians will communicate any observed concerns during the service visit.

Website Use

The content on our website is provided for informational purposes only. While we strive to keep information accurate and current, we make no warranties about the completeness, reliability, or accuracy of the information. Troubleshooting guides and DIY tips are provided as general guidance and should not replace professional service when needed.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Sub-Zero Repair Weston and is protected by applicable intellectual property laws.All brand names, logos, and trademarks mentioned on this website are the property of their respective owners.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes arising from these terms or our services shall be resolved in the courts of Middlesex County, Massachusetts.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes become effective upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

• Phone: (781) 604-1175
• Email: service@subzerorepairweston.com
• Service Area: Weston, Massachusetts and the Greater Boston area