Privacy Policy
Last updated: January 2025
Introduction
Sub-Zero Repair Weston ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (subzerorepairweston.com) or use our appliance repair services in Weston, Massachusetts and surrounding areas.
Information We Collect
Information You Provide
When you contact us or schedule a service appointment, we may collect:
- Your name and contact information (phone number, email address)
- Your service address
- Appliance information (brand, model, issue description)
- Preferred appointment times
- Payment information (processed securely through third-party payment processors)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website address
- IP address (anonymized where possible)
How We Use Your Information
We use the information we collect to:
- Schedule and provide appliance repair services
- Communicate with you about your service appointments
- Send service reminders and follow-up communications
- Improve our website and services
- Respond to your inquiries and requests
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, scheduling software)
- Legal requirements: We may disclose information when required by law or in response to valid legal processes
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (781) 604-1175
- Email: service@subzerorepairweston.com
- Service Area: Weston, Massachusetts and surrounding communities