Sub-Zero · Weston
Ice Maker Repair
Clear-ice machines in butler's pantries and bar areas, along with the ice makers built into refrigerator and freezer columns. Inlet valves, harvest motors, cutter grids, drain pumps and the filtration that decides whether cubes come out clear or cloudy.
Told to us on the phone
The complaints, as they arrive
- Cubes arriving half the usual size and far apart
- A supply line dripping behind the cabinet
- A clean cycle that will not start or will not finish
- Harvest motor buzzing without releasing the batch
On the visit
The readings taken
- Inlet valve operation and water pressure measured at the machine
- Full harvest cycle timed, with the mould or cutter grid heater draw taken
- Filter age and supply line condition — the usual reason cubes go small and cloudy
- Drain pump and reservoir on machines that have them
- Bin level sensing, which halts production long before the machine looks faulty
Cost
Why there is no price list here
A repair figure quoted before the fault is known is a guess with a dollar sign on it. The one number fixed in advance is the $95 service call — the visit and the full diagnosis — and it comes off the repair once you approve it.
- Which system the fault is in — control, airflow, defrost or sealed system
- Whether the part is current stock or has to be sourced against an older model
- How the cabinet is installed, and whether panelling has to come off to reach it
- Whether one visit confirms the diagnosis or the fault only appears on a long run
The other three
Towns: Sudbury · Newton Lower Falls · Weston · Needham
Reviews
On ice maker repair
4.9out of 5from 1,489 reviews
5 out of 5
The clean cycle would start and stall halfway through. Drain pump impeller was fouled with scale. He pulled and cleaned it, then suggested a filter interval that suits our water rather than the default one.
Marisol E. · Sudbury
5 out of 5
Cloudy cubes and a faint chlorine taste all summer. He tested the water, fitted a better filter, and flushed the line back to the shutoff. From the third batch on it was clear and tasted of nothing.
Dominic S. · Needham
5 out of 5
The supply line had been dripping behind the cabinet long enough to swell the toe kick before anyone noticed. He renewed the line and the compression fitting, dried everything out, and was honest that the joinery damage was a job for somebody else and not for him.
Hugh L. · Newton Lower Falls
Booking
Book ice maker repair
Model and serial from the plate inside the fresh-food door, and when it started. That is usually enough for a straight answer on the phone.
Flat $95 service call · 8:00 am – 8:00 pm, seven days · line answered 24/7